FAQs

• Trim the wick to ¼” before lighting every time!  This makes all the difference in the longevity and clean burning of your candle. A long wick burns much too hot and will both use up the candle more quickly and create soot.  Grab a wick trimmer or use a pair of scissors to trim each time before burning. 

• Burn your candle for up to 3-4 hours at a time.  It’s very important that the first time you use the candle to burn it long enough for the melted wax to reach the edges of the container (approximately 3-4 hours).  This helps prevents the wax from building up and possibly tunneling during future use. Please keep in mind that 100% soy wax is a soft wax. If there is some unmelted wax built up around the edge of the glass after the first couple burns, it will usually melt in subsequent burns. The glass gets hotter as the candle burns lower, so wax remaining around the edges will typically melt after a few burns cycles.  

• Never leave a candle burning unattended or within reach of a draft, pets, or small children.

• Never move a candle while it is burning as the container will become hot. 

• To protect the surface below from heat, place your candle on a heat resistant surface such as a coaster. 

• Never extinguish a candle with water.

• Always burn candles within sight and keep away from things that can catch fire.

Where should I put my candle?

• 12oz candles will fill medium-large spaces with a lighter fragrance (bedrooms, kitchens, or living room spaces) or smaller spaces (bedrooms, office, bathroom) with a stronger scent.

• 7oz candles are great for bathrooms, smaller bedrooms, home offices, bedside tables and smaller, cozy spaces.

What if my candle smells too strong or not strong enough? 

• Scent is a personal preference, and everyone experiences scent differently. If you find that your candle smells too strong in a given space, try moving it to a larger room. Alternatively, if you would like a stronger scent try moving your candle to a smaller room.
• Please keep in mind that our candles are designed to complement and enhance a space rather than overpower it. Candles work by building scent gradually over time as the wax melts. If you prefer a more immediate fragrance option, you might want to try our room sprays for an instantaneous scent boost! 

Why 100% Soy Wax?

Many candles marketed as soy candles are actually a blend of soy with other types of waxes (coconut, beeswax, paraffin, palm, etc.) Soy/paraffin is one of the most common blends. Typically, unless a company explicitly states (100% soy or 100% beeswax for example) they are utilizing a wax blend. In fact as longs as a candle contains soy it can be labeled as a soy candle without mentioning that it is blended with other waxes. Different waxes have different qualities and benefits, but most wax blends contain paraffin even in small amounts, because it is very effective in carrying fragrance. Because paraffin is a petroleum derivative, I felt strongly about excluding it as an ingredient in our products. It's a very polarizing ingredient in the candle world. Some people and brands will make extreme claims of the safety and health hazards of paraffin while others try to hide the fact that they use paraffin because it has gained a somewhat negative name among consumer. The truth is there just isn't enough research available at this time to make strong claims about the dangers of paraffin. For our company, the main concern is the clear environmental issue it presents. As a brand, we strive to be as sustainable as possible, so utilizing a byproduct of the oil refinement process as a core ingredient in our products, does not currently align with our sustainability efforts. 

The 100% soy wax that we use is made from ethically harvested US-grown soy beans. It is vegan and plant-based. In our efforts to live in harmony with the planet, this route seemed to be the best option!

Are all Tucker & Twig products vegan?

Our room sprays are completely vegan, and our candle wax and fragrances are vegan as well. However, in our efforts to avoid using paraffin wax, we use wicks that are primed with a mix of vegetable and beeswax. Due to the beeswax on the wicks, we do not advertise our candles as vegan. 

Can I reuse my container? How?

Yes! We are always looking for ways to minimize waste, so we love to find ways to reuse and repurpose our containers. There are a few ways to clean out the jars. 100% soy wax is a very soft wax, so it can usually be scooped out with a spoon at room temperature. You could also try putting the containers in the freezer to help scoop out the wax:

• Place your container in the freezer
• Remove the container after a few hours and dislodge the wax
• Use a spoon or other implement to lift the metal wick tab and adhesive from the jar. You might need to rock the wick holder back and forth to loosen it from the container 
• Wipe out any remaining wax residue with rubbing alcohol.

What can I do with my container after it's clean?

After removing the label (or you can keep it on!) using rubbing alcohol or by soaking in water, your container is ready for a new life! Here are some ideas:

• Cosmetic brush holder
• Night stand organizer / glasses holder
• Desk organizer or pen/pencil cup
• Vase / table centerpiece 

In the future we would like to work on developing candle refills, but this is still in the early stages. In the meantime, you can try some of the suggestions above or get creative with some new ideas! And if all else fails, you can always recycle your container even with the label (we use recyclable labels!) as long as your collection facility accepts glass.